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Frequently Asked Questions (FAQ)

How can I contact customer service?

You can submit your request online by clicking the red “Support” link near the bottom left corner of any page or visit the contact us page and submit your request. All requests are handled in the order in which they are received.

 

How do I find parts on your website?

If you know the part number you need, enter the part number in the search bar at the top of our website.  You can also browse parts using the categories listed. 
If you are not certain of the part number you need, please contact us with your truck serial number (VIN) and we can help you locate the correct parts for your truck.  We are able to lookup parts for Volvo Trucks, Mack Trucks, and Freightliner.

 

I can’t find a part I need on your website?

While we have an extensive listing of parts on our website, we are always adding new part numbers,  please contact us and we can see if the part you need is available to us.  Often, part numbers are superseded and we can help you find the part you need.  

 

Do you offer free shipping?

Class8TruckParts.com offers free ground shipping on orders $500 or greater (net total). However, some exclusions may apply. Free shipping only applies to the 48 contiguous states in the United States of America (excludes Alaska and Hawaii). Free shipping does not apply to international orders or items deemed oversized (weight or dimensional).

 

How can I pay?

Our website is a full eCommerce website that accepts payments via credit cards (Visa, Mastercard, American Express).  We also accept PayPal, Amazon Pay, Google Pay, and Apple Pay.  

 

Can I pay for expedited delivery?

Most packages are sent via ground shipping. We typically do not offer expedited shipping (next day air, 2-day delivery…). However, some exceptions can be made. Expedited shipping requests must be submitted through the contact us page. A representative typically responds to requests within 24 hours.

 

How can I track my order?

When an order is created with Class8TruckParts.com, an Order ID is created and an order confirmation email is sent immediately to the email address associated with the order (check the spam/junk folder if needed and label our address as safe). After your order is packaged and shipped, a tracking number is created and emailed to you.

 

Do you accept international orders?

Yes! We ship internationally.  Our website accepts international orders, including the shipping costs for shipping via incoterms DAP (you will be responsible for any local duties or taxes).

Visit the International Orders page for further detail or email requests to admin@class8truckparts.com

 

Can I pick up my order at a local dealership?

Yes! Orders can be picked up at M&K Truck Centers Locations. Upon submitting your online order, please contact us and let us know which location you would like to pick up your order.  We will update you when you can pickup your order.  

 

What is your return/refund policy? 

Please contact us if you need to return your order.  We will provide return instructions.  

We accept returns for parts within 60 days of purchase (special order parts are not eligible).  All parts returned must be in new re-sellable condition and in the original packaging.  Parts cannot be returned if the part was installed or modified.   
After we receive and approve your returned part we will credit the purchase price back to your original payment method. 

 

Is there a restocking fee?

No. There is not a restocking fee on unused returns.

 

How do you handle core returns?

Before returning your core, please contact us.  We will provide you with the address that your core will need to be returned to.  After the item is received and approved, we will issue core credit to your original payment method. Core items must be like-for-like with no core substitutes. You can contact us with additional questions or concerns.